Have you interacted with “Dom,” the pizza bot, on Facebook Messenger?
It is Domino’s AI chatbot that allows pizza lovers to place their orders directly via Facebook Messenger. You don’t have to wait for an executive to take your order on call, neither do you have to go through the endless menu options featured at their website.
Dom greets you with your first name (picked from your Facebook profile) and remembers your favorite picks from the menu. A typical conversation with Dom comprises of jokes and helpful suggestions.
Along with having a great personality, Dom also offers other benefits. It helps the brand enhance their customer experiences, shorten response time, and reduce the workload of in-store agents.
There are numerous other brands that have invested in AI chatbots.
In fact, any brand that is serious about providing exemplary customer service should consider deploying an AI chatbot.
And the best part about using chatbots?
Chatbots are a one-time investment. Deploying them can help you cut down on your labor costs by a wide margin.
Sounds like a win-win situation?
Are you curious to identify the best chatbot platforms that can help you get started?Read this blog post that I had published on my website, ShaneBarker.com, and also check out the basic chatbot facts in the infographic below.